Guest information

Room key
We kindly ask that you use your room key to lock/unlock your room only, and do not lock any external doors. For example, rooms 15-21, as well as rooms 1 and 2, are all served by external entrances. These entrances must never be locked for health and safety reasons. We can offer you the upmost certainty that our grounds are secure and monitored 24 hours a day by our security team, and that there is absolutely no need to lock any external doors.

Breakfast
Breakfast is served between 7.30am and 11am. For breakfast room service dial 0 on your phone to place your order.

Departure
Check out is at 11am. Should you require an early departure (before 7.30am) please let us know so we can make arrangements.

Housekeeping
We will service your room daily between 9am and midday unless you choose to decline our housekeeping service, in which case, we will slip a five-pound voucher under your door to be used during your stay. We are unable to service your room whilst it is occupied.

Bed linen, bathrobes & towels
Please leave your used bathrobe/towel in the bath or shower if you would like them to be replaced. Bathrobes and towels which are taken from the rooms will be charged for.

Wi-fi
Free open Wi-Fi is available throughout the building. Network name and password: ThePlume.

T.v. 
Your television comes with in-built entertainment services. Enjoy watching TV, catch up on the programmes you missed or delve into the latest shows on demand.
To log onto any smart-TV Apps you will require your own account: if you do not have an existing account you can create a new one via the links in each App (which often come with a free trial period) or ask reception for assistance. Please remember to LOG OUT of any services used during your stay, we cannot accept any responsibility for purchases made on personal accounts after check out.
You will find a HDMI & USB port in the back of the TV, as well as screen mirroring functions which are available for your use. These functions require your own cables and compatible devices. Please be courteous to your neighbours when it comes to noise levels.

Rooms 1 – 14:
There is a thermostat control within your room on one of the the walls. First of all determine whether the thermostat is switched on or off. To set the temperature use the up or down arrows, select and then release once you have chosen your ideal temperature, if heating is required a flame icon will appear in the top right corner.
Please ask reception for assistance if needed. Note this system is heating only, if you are too warm please let us know as we have fans available.

Rooms 15-22:
There are thermostat controllers on the walls and all the radiators are fit with valves that you can adjust to your comfort. Please ask our host for assistance if needed. Note this system is heating only, if you are too warm please let us know as we have fans available.

Telephone
Please dial 0 for any assistance during business hours (8am – 10pm). For out of hours’ emergencies we have a night manager on duty who is available by dialling 0. To call another room please dial ‘1’ in front of the room number. You may make external calls from your room phone by pressing 9 to get a dial tone.

Reception 
There is a Plume host on duty from 7am – 8pm to help you with anything you need. After this time our restaurant duty manager or night manager will happily help you with any requirements. We have a night porter on duty from 10pm – 7am.

The restaurant
We advise booking a table in advance if you wish to eat in our restaurant. Unfortunately, we cannot guarantee tables without a reservation. You are welcome to eat in our bar area at any time, however the tables are on a first come first served basis. Room service is available at any time during kitchen opening hours by calling 0. Our restaurant closes at 9:30pm.

Payment
We accept cash, Visa, Maestro & Mastercard payments only. For the duration of your visit you are able to charge any food, drinks or extras to your room at any time. Please note any damage caused to your room or missing items will be charged for accordingly.

Car parking
We provide free and convenient parking for all our guests. Cars and valuables are left at the owner’s risk and we cannot accept any responsibility for any damage or loss. If you do have any trouble locating a parking spot please contact reception who will help you locate a space. Guests are welcome to use chargers, see reception for the code to access them, free of charge.

Children 
We are a family-friendly venue, however, please do consider the experience of other guests when bringing your child to The Plume.

Smoking
The Plume is a non-smoking venue (excluding designated smoking areas). We ask you to use ashtrays provided. Smoking is strictly forbidden in all guest bedrooms. Smoking penalty of £250.00 will be charged in case of smoking.

Dogs
Well behaved dogs are welcome in designated rooms and are charged at £20 per dog/per night.  Additional dogs are £10 per dog/per night. Dogs on leads are allowed  in the bar area. We ask you not to allow them on the furniture or feed your dog from the table. Please note you are expected to clean up after your own pets. Dog beds and bowls can be provided on request.

Fire action (for emergencies dial 999)
If you discover or suspect a fire:
Operate nearest fire alarm call point and call 999.
Leave the building by the nearest available exit if possible.
Report to assembly point in the car park (opposite the Lodge entrance – headland side).
In the event of a fire alarm please do not use the lift.
Do not stop to collect personal belongings. Do not take risks.
For hotel emergencies please dial 0 from your room phone at any time.

Please turn off all plug sockets when heading out for the day/evening even if a device isn’t present. Our housekeeping team will turn off any sockets left turned on and unattended. We ask that you do NOT light candles in the room for safety reasons.

Luggage
Should you require your luggage to be stored on your departure day after check out please arrange this with the Plume Host.

Fridges/safes
We have medication fridges available on site, please ask reception if you wish to use one during your stay.

Lost property
Lost property will be kept for three months. If you have left something behind please contact us and we will be happy to post it back to you, packaging and postage charges will apply.

Our Sister Venue – Lewinnick Lodge, Newquay
Set atop the rugged cliffs of Pentire Headland, Newquay, Lewinnick Lodge is a favourite destination for foodies. Check out our latest menu but remember to book a table to avoid disappointment as this is popular eating and meeting spot.

Doctor (for emergencies dial 999) 
If you require a doctor or medical assistance during your stay there is a minor injuries unit on St Thomas Rd (01637 834820).

Pharmacy
The closest and most convenient pharmacy is located in Fraddon: New Road, Penhale, Fraddon, TR9 6NA (01726 862756)

Petrol station
If you need to fill your vehicle the closest petrol station is Shell service station at Carland Cross, just off the A30. The postcode for your satnav is TR8 5AY.

Taxis
If you require a taxi try one of the following numbers: Mitchell Private Hire (07720448532). Alternatively contact reception and they will happily arrange taxis for you.

Things to do

There are abundances of things to do in and around The Plume. Using us as your base, you can reach Newquay, Falmouth, and the surrounding areas. If you’re looking for recommendations or ideas of things to do, please do not hesitate to speak to the Plume host, who will be able to offer more information.

We wanted to make you aware of our commitment to sustainability and would appreciate all of your help on this journey.

Things to know while you are here

Recycling/waste
If you have any old newspapers, plastics or glass, we will be more than happy to recycle them if you leave them next to the bin before you leave.

Toiletries
We no longer offer hotel bottle minis. To cut down on waste, you will find larger bottles of shampoo and shower gel in your bathroom to use while staying with us. We ask that you kindly leave the bottles for the next guest to use, to cut down on using extra plastic bottles to replace the ones that have been removed. If you do remove the toiletries from the room, the value will be charged to your bill. All products are available to purchase at reception.

Declined housekeeping
For guests staying 2 or more nights we offer a £5 gift voucher to spend in our bar/restaurant if you decline a room clean in the morning. Just place the ‘Relaxing or exploring?’ sign on your door and we’ll know what to do.

How you can help

Refills
If you’re heading out for a hike or for a day at the beach, we can fill up your water bottle for you for free, so there is no need to buy a bottle of water elsewhere. Just ask someone behind the bar and they will be more than happy to help! Conserve energy and water – when you’re not in your room, just turn off your lights before you go and make sure no taps are running it all helps!

Local transport
If you are happy to take public transport or just want to walk to your destination from the Plume, our receptionists will be happy to help you plan your journey. If you would like to hire bikes for your stay we can help organise this and provide bike racks in the car park to keep your equipment safe during your stay.

If you would like to know more about how we are becoming more sustainable, you can read the keeping it green page on our website.