There is a Plume host on duty from 8am – 8pm to help you with anything you need. After this time our restaurant duty manager or night manager will happily help you with any requirements.
We advise booking a table in advance if you wish to eat in our restaurant. Unfortunately, we cannot guarantee tables without a reservation. You are welcome to eat in our bar area at any time, however the tables are on a first come first served basis. Room service is available at any time during kitchen opening hours by calling 0. Our restaurant closes at 9:30pm.
We accept cash, Visa, Maestro & Mastercard payments only. For the duration of your visit you are able to charge any food, drinks or extras to your room at any time. Please note any damage caused to your room or missing items will be charged for accordingly.
We provide free and convenient parking for all our guests. Cars and valuables are left at the owner’s risk and we cannot accept any responsibility for any damage or loss. If you do have any trouble locating a parking spot please contact reception who will help you locate a space.
We are a family-friendly venue, however, please do consider the experience of other guests when bringing your child to The Plume.
The Plume is a non-smoking venue (excluding designated smoking areas). We ask you to use ashtrays provided. Smoking is strictly forbidden in all guest bedrooms. Smoking penalty of £250.00 will be charged in case of smoking.
Well behaved dogs are welcome in designated rooms and are charged at £25 per dog/per night. Dogs on leads are allowed in the bar area. We ask you not to allow them on the furniture or feed your dog from the table. Please note you are expected to clean up after your own pets. Dog beds and bowls can be provided on request.
Fire action (for emergencies dial 999)
If you discover or suspect a fire:
Operate nearest fire alarm call point and call 999.
Leave the building by the nearest available exit if possible.
Report to assembly point in the car park (opposite the Lodge entrance – headland side).
In the event of a fire alarm please do not use the lift.
Do not stop to collect personal belongings. Do not take risks.
For hotel emergencies please dial 0 from your room phone at any time.
Please turn off all plug sockets when heading out for the day/evening even if a device isn’t present. Our housekeeping team will turn off any sockets left turned on and unattended. We ask that you do NOT light candles in the room for safety reasons.
Should you require your luggage to be stored on your departure day after check out please arrange this with the Plume Host.
We do not have fridges or safes in our rooms however if you need items refrigerated or would like to use our hotel safe please enquire with reception or a duty manager.
Lost property will be kept for three months. If you have left something behind please contact us and we will be happy to post it back to you, packaging and postage charges will apply.
Our Sister Venue – Lewinnick Lodge, Newquay
Set atop the rugged cliffs of Pentire Headland, Newquay, Lewinnick Lodge is a favourite destination for foodies. Check out our latest menu but remember to book a table to avoid dissappointment as this is popular eating and meeting spot.